We are committed to protecting your privacy
Key aspects of 12winbd's data protection framework
All your personal data and financial transactions are protected with 256-bit SSL encryption. No third party can access this information.
12winbd never sells your personal information to third parties. Certain data may only be shared when required by legal obligation.
You can view, update, or request deletion of your stored data at any time. Your data belongs to you.
Your information is stored on secure servers that meet international standards. Regular security audits and monitoring are conducted.
12winbd uses an advanced fraud detection system to protect your account. Suspicious activity is identified and blocked in real time.
Contact us at any time to find out how your information is being used. We are committed to responding honestly and transparently.
Introduction & Scope
12winbd (referred to herein as "we" or "the Platform") is an internationally licensed online gaming and Sports Betting service. We deeply value the trust and confidence of our thousands of active members across Bangladesh.
This privacy policy explains what types of personal information 12winbd collects, how it is processed, under what circumstances it may be shared with third parties, and the steps we take to protect your data.
This privacy policy 12winbd.vipApplies to all 12winbd services — including the mobile app, website, and customer support across all channels.
What information we collect
Various types of information are collected automatically or directly when you register and use the 12winbd platform. A detailed breakdown of the data collected is provided below.
| Data Types | Description | Collection Period |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | At the Time of Registration |
| Financial information | Mobile Banking/Nagad/Bank Account Number | During Payment Processing |
| Device Information | IP address, browser information, device ID | During site usage |
| Gaming Data | Betting history, transaction records, bonus usage | In Gaming Activity |
| Location data | Country & Region (inferred from IP) | Automatically |
12winbd collects only the information necessary to provide its services. Collecting unnecessary or excessive data goes against our policy.
How Your Collected Data Is Used
12winbd uses your information only for specific, legitimate purposes. No data collected under our privacy policy is used in any unauthorized manner.
- Account management: To complete the registration, login, and account verification process.
- Service Delivery: To personalize your gaming experience and provide technical support.
- Financial transactions: To securely process deposits and withdrawals.
- Ensuring Security: To prevent fraud, money laundering, and account hacking.
- Legal obligations: To comply with KYC, AML, and related international regulations.
- Contact: For important updates, bonus offers, and customer support.
- Service Improvement: To analyze user behavior and improve the platform.
Data Sharing Policy
12winbd does not generally share your personal information with third parties. However, limited disclosure may occur in the specific circumstances described below.
- Payment Processors: Only the financial information necessary to process transactions via Mobile Banking, Nagad, Rocket, or bank transfer is shared.
- Law enforcement agencies: Specific information may be disclosed pursuant to a court order or lawful government directive.
- Game Providers: Limited data may be shared with technical partners to ensure games run properly.
- Security Auditors: Anonymized data is used for regular third-party security reviews.
A strict confidentiality agreement is signed before any data is shared in all cases. No partner is permitted to use your data for their own purposes.
Cookies & Tracking Technologies
12winbd uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functionality Cookies: Used to remember your language preferences and settings.
- Analytics Cookies: Collects anonymous statistics to understand site traffic and usage patterns.
- Security Cookies: Helps detect fraudulent login attempts.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause some site features to not function properly.
Data Protection Measures
12winbd follows the highest industry standards to protect your personal information. Our technical and administrative security measures are described below.
- 256-bit SSL/TLS encryption: All data transmissions are fully encrypted.
- Firewall Protection: Advanced firewall systems to prevent unauthorized access.
- Two-Factor Authentication (2FA): Available as an added layer of account security.
- Regular Security Audits: Regular audits conducted by independent third parties.
- Staff Training: All staff receive regular training on data protection practices.
- Data Backup: Secure, regular backups are maintained to prevent data loss.
Your data rights
12winbd believes you should have full control over your personal information. The following rights are reserved for you.
You may request to know what information we hold about you at any time.
You may submit a request to correct any inaccurate or incomplete information.
The right to request deletion of your data under certain circumstances.
You may request that data processing be restricted under certain circumstances.
You may request a copy of your information in a structured, portable format.
You have the right to object to the use of your data for specific purposes.
To exercise any of these rights, please contact our customer support. Requests are typically processed within 30 business days.
Data Retention Period
12winbd retains your information only for as long as necessary. The retention periods for different types of data are outlined below.
- Account information: For the full duration the account is active, and for a minimum of 5 years after closure.
- Financial transaction records: A minimum of 5 to 7 years as required by legal obligation.
- Customer Support Contact: Up to 2 years after resolution.
- Log & Device Information: Up to 12 months, after which it is automatically deleted.
- KYC documents: Retained after account closure in accordance with regulatory authority guidelines.
Once the retention period expires, data is securely and permanently deleted or anonymized so you can no longer be identified.
Protection of minors
12winbd is strictly for individuals aged 18 and above. We do not knowingly collect information from or provide services to minors.
Age is verified at the time of registration. If it is later found that a user is under 18, their account will be immediately closed and all collected data will be deleted.
Privacy Policy Updates
12winbd reserves the right to update this privacy policy as needed. Changes may be driven by legal requirements, technology upgrades, or updates to our services.
- For significant changes, a notification will be sent to your registered mobile number or email address.
- The "Last Updated" date at the top of this page always reflects the most recent version.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- To view previous versions, please contact customer support.
Contact & Complaints
If you have any questions, concerns, or objections regarding this Privacy Policy, please contact our data protection team.
- Email: [email protected]
- Customer Support: 24/7 Live Chat (log in to the platform)
- Request processing time: Up to 30 business days
We take every complaint seriously and aim to resolve it as quickly as possible. Protecting your privacy is our highest priority.
Frequently Asked Questions
Frequently Asked Questions About the Privacy Policy